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Why Buy From Us?
- FREE Shipping on ALL orders
Why pay for shipping? We don’t believe you should have to pay extra just because you choose to shop online. At Echolife, the price you see is the price you pay - simple. - Same-day shipping on orders placed before 1pm (EST)
Why wait? We ship 90% of all orders the same business day. - FREE Returns
Changed your mind about a purchase? Simply return it to us in its original state within 14 days for a full refund. We’ll even refund the cost of shipping it back to us! - 1300 60 11 22: Friendly and knowledgeable customer support
Our staff has decades of combined experience in natural health - and we’re eager to share. Ask away; we look forward to assisting you with any questions you may have - no matter how simple or how complex. - All Natural, no compromises
We believe you should be selective about what you put on your skin or in your body - so we’re selective about the products we put in our catalogue. Read more about the Echolife natural health and beauty philosophy here.
Payment Methods
We accept payment by: Credit Card (Visa & Master Card), Paypal, Direct Deposit, Money Order and Cheque.
Please note: we do not accept American Express or Diners Club cards.
| Manual Payment Method: | Instructions: |
|---|---|
| Direct Deposit |
Please submit your payment to: Echolife Australia P/L BSB: 033 018 Acct. #: 181 023 Please indicate your name and order number in the bank deposit information at the time of payment. Your order number will be emailed to you immediately after you place your order. If you do not receive an email order confirmation, please email us at customer-service@echolife.com.au, or call us on 1300 60 11 22 - 9am to 5pm AEST, Monday to Friday. |
| Cheque or Money Order |
Please make your cheque or money order payable to: Echolife Australia P/L Post you payment to: P.O. Box 790 Port Melbourne 3207 (for personal or business cheques please allow 2-4 business days for bank clearance) |
Shipping Information
When will my order arrive?
| Shipping Method: | Estimated Delivery Time: |
|---|---|
| Free Shipping: | 5 to 15 business days |
| Australia Post (Express Parcels): | 1 to 2 business days |
|
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How will my order arrive?
- In case of a missed delivery, a card will be placed in your letterbox to let you know when you can pick up your order from your local Post Office.
- If you'd like to amend your order with specific delivery instructions, please contact us as soon as possible after placing it.
- We ship via Australia Post Standard and Express. Please contact us if you wish to discuss other shipping options (Registered Post, postage insurance etc...).
- Shipping costs are automatically calculated based on your postcode. If you feel the postage costs may be wrong, please contact us for a manual quote.
- A contact name and signature may be required upon delivery for orders shipped to business addresses.
- Every effort is made to securely pack your goods to ensure they arrive in good order. In the rare event of damage occurring in transit, we are committed to ship replacement goods to you as soon as possible.
Returns and Exchanges
If you changed your mind:
- We accept returns within 14 days of delivery, providing that the items you are returning are unused, in their original condition and packaging.
- You may return your order in whole or in part for a refund or store credit.
- You may exchange your order item(s) for other products of an equal value in our catalogue (we willl advise you within 24 hours if replacement goods are unavailable).
If we made a mistake:
If we shipped the wrong item to you, please return it to us and we will resend your corrected order as soon as possible. We will also refund to you all shipping costs associated with the return of your order. Please visit our Terms & Conditions of Trade for further details, or contact us. Please note that if you intend to return or exchange an item, you must contact us before shipping your item back to us.
Due to the nature of goods sold by Echolife Australia we are unable to refund goods once opened.
How to order
- Order online: order directly on the Echolife webstore through our secure checkout.
- Send us an email: customer-service@echolife.com.au or click here to send us an email
- Call us on 1300 60 11 22 or (03) 9077 0348
- Fax your order to: (03) 9077 0348
- Post your order with payment to:
Echolife Australia P/L. P.O.Box 790, PORT MELBOURNE. VIC. 3207
Privacy Policy
Your privacy is our responsibility...
We do not rent or sell customer information under any circumstances - period.
By creating an account on our website, you will be able to use our express-checkout, avoiding the need to re-enter your shipping information, you'll also have a convenient record of all your previous purchases. This information is used solely for the purpose of fulfilling your orders with us. All online payments are processed by Paypal and e-way: no payment information is stored by Echolife Australia. No personal bank or credit card details are stored by Echolife Australia. Credit card details can be accepted by phone or fax but are destroyed once payment has been submitted. We advise our customers to never send credit card details to anyone via email.
Contact us:
Why Buy From Us?
- FREE Shipping on ALL orders
Why pay for shipping? We don’t believe you should have to pay extra just because you choose to shop online. At Echolife, the price you see is the price you pay - simple. - Same-day shipping on orders placed before 1pm (EST)
Why wait? We ship 90% of all orders the same business day. - FREE Returns
Changed your mind about a purchase? Simply return it to us in its original state within 14 days for a full refund. We’ll even refund the cost of shipping it back to us! - 1300 60 11 22: Friendly and knowledgeable customer support
Our staff has decades of combined experience in natural health - and we’re eager to share. Ask away; we look forward to assisting you with any questions you may have - no matter how simple or how complex. - All Natural, no compromises
We believe you should be selective about what you put on your skin or in your body - so we’re selective about the products we put in our catalogue. Read more about the Echolife natural health and beauty philosophy here.
Happy Echolife Customers Say...
- I just had to email you and say how thrilled I am with your website, products & service. I initially chose to purchase through you because of the free postage, and your prices were comparable to everyone else who charged for postage! Your website is easy to use, you offer paypal, great service, and your postage is so quick. Best of all you sell products that don’t just claim to be free of chemicals & other nasties – they actually are! I can definitely see us becoming regular customers!
- Melissa.H., VIC - "Just want to say I am very impressed with your service. I bought an air ionizer and it came much, much cheaper than from other sites (no delivery cost as well). VERY speedy delivery, no problems so far. Absolutely seamless. Keep up the good work."
- R.L., VIC - "I must say that Echolife Australia continues to impress me, as I have received genuine customer service both before and after making my purchases. For an online business to engender a feeling that a customer is valued is the exception in my experience and so I wish you much success."
- Y.R., QLD - "I do quite a lot of online shopping for holistic health products and have never received such friendly, personalised service, so thank you!"
- Amy S., TAS - "Thank you for your outstanding customer service."
- Cindy M., NSW - "It is so refreshing to know that customer service is alive and well!"
- J.T., WA - "Thank you for your outstanding service on the phone the other day with my order."
- L.J., QLD - "I received my item today and wanted to say how great I think your service is. Thank you!"
- Alan S., SA
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All prices are in AUD. Copyright © 2012 Echolife Australia, 3/144 Ross St. Port Melbourne 3207. Sitemap
